Seeing old website content after a migration is usually caused by DNS caching, browser caching, Cloudflare caching or local device cache. It does not always mean the migration failed.
Common causes
- Your device still resolves the old server IP.
- DNS propagation is incomplete.
- Cloudflare is caching the old site.
- Your browser cache still has old assets.
- The domain points correctly but www points elsewhere.
- The migration copied an old version of the site.
What to check
- Test from mobile data as well as WiFi.
- Clear browser cache.
- Check www and non-www versions.
- Purge Cloudflare cache if used.
- Check DNS records.
- Ask support to confirm the server being reached.
Best practice
During migration, test using temporary URLs, hosts file testing or staging methods before DNS is changed.
Need help?
Open a support ticket directly from within your GetHosting.online customer account. Phone support is also welcome on (+44) 01457 337 247. For international contact numbers, please see our contact page.
GETHOSTING.ONLINE is a subsidiary of GetUK Support.
