A hosting service may be suspended for billing, security, abuse, resource usage or policy reasons. Suspension is not something we take lightly, but it is sometimes necessary to protect your account, other customers or the wider server environment.
Common suspension reasons
- Overdue invoices.
- Malware or phishing content.
- Compromised email sending spam.
- Excessive CPU, memory or disk usage.
- Terms of service violations.
- Abuse reports from external providers.
Billing suspension
If a service is suspended due to non-payment, paying the overdue invoice will normally allow reactivation. In some cases, reactivation may require manual review.
Security suspension
If the service was suspended for malware, spam or abuse, payment alone may not resolve the issue. The underlying problem must be cleaned and secured first.
What to do next
Log in to your client area, check invoices and open a support ticket if you are unsure why the service is suspended.
Need help?
Open a support ticket directly from within your GetHosting.online customer account. Phone support is also welcome on (+44) 01457 337 247. For international contact numbers, please see our contact page.
GETHOSTING.ONLINE is a subsidiary of GetUK Support.
