If Outlook keeps asking for a password, the issue is usually related to authentication, an outdated saved password, profile corruption, MFA, autodiscover, licensing or a mismatch between the mailbox and account type.
Common causes
- The saved password in Windows Credential Manager is outdated.
- MFA has been enabled but Outlook is using old authentication.
- The Outlook profile is damaged.
- The mailbox password was changed.
- Autodiscover DNS is incorrect.
- The account is not licensed correctly.
What to try
- Confirm you can log in to Outlook Web App.
- Restart Outlook and the computer.
- Remove old saved credentials.
- Check MFA prompts and approve sign-in if required.
- Create a new Outlook profile.
- Check Microsoft 365 service health if multiple users are affected.
When to contact support
If several users are affected at the same time, this may be a DNS, Microsoft service or tenant-level issue. Open a ticket with the affected addresses and screenshots of the prompt.
Need help?
Open a support ticket directly from within your GetHosting.online customer account. Phone support is also welcome on (+44) 01457 337 247. For international contact numbers, please see our contact page.
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